Frequently Asked Questions

General

Which mobile devices or operating systems are compatible with Selectr?

Apple iPhone, iPad and iPod, plus most Google Android mobile devices and operating systems are compatible. You can also access Selectr on any laptop or desktop computer via our website.

Administrators

What is a club administrator and what can they do with Selectr?

The club administrator is the user who creates and controls the app for their club. This person is usually a club official who is involved in the team selection process.

The club administrator can customise Selectr with the club logo, create unlimited selection events and invite selectors to view selection events.

The club administrator can mark attendance, add new players, edit player details and generate team lineups.

How much does Selectr cost?

Selectr costs AU$197.00 for an annual subscription. Access is unlimited for 12-months, allowing clubs to run as many selection events as they need.

Does Selectr charge players a registration fee?

No. Selectr only charges the club AU$197.00 for an annual subscription.

How do I create a selection event?

  1. Go to Events
  2. Click CREATE EVENT
  3. Follow the steps to create your event. You can change these details at any time, including just before you start the actual selection.

*HINT 1: You can only assign one division to an event. So, if you will select different divisions/teams from the same group, when you add new division make sure you group those different divisions/teams together. Example: Div 1 - 5 - State League*

*HINT 2: If you need to make changes to a Division, go to SettingsManage Divisions*

*HINT 3: GAME DURATION AND BREAK BETWEEN GAMES are optional. We suggest you let Select work these out for you on the day, and if Selectr tells you that you have enough time to run 15-minute quarters (but everyone is unfit!) you can manually change GAME DURATION to something shorter.*

Can I create multiple selection events?

Yes, you can create as many as you like!

How do I get the link for players to register?

  1. Make sure you have created a selection event
  2. Go to Events
  3. Scroll across to the column called Registration Link to find all the registration links to send to players or publish online. Each event has a unique registration link, so double check that you advertise the correct one.

*HINT: make sure the event is open for registration first! Click on the event you want and then click EDIT EVENT to make sure the REGISTRATION STATUS is set to Open*

How are players notified about changes to the date/time/location of selection events?

Whenever the club administrator makes changes to a selection event, all players registered for that event will receive an automatic notification of those changes via their Selectr app and email.

How do I mark players as attending and absent?

  1. Go to EVENTS and select the event you want
  2. Go to DASHBOARD
  3. Scroll down to REGISTERED PLAYERS and mark their attendance

How can I tell how many games a player is rostered on to play?

  1. Got to the Dashboard and scroll down to the list of Registered Players

  2. You will see a circle with a number next to the player's profile photo - this tells you how many games Selectr has rostered that player on for.

How do I add a player who comes late?

  1. Go to the player list either in the Dashboard or in the Players tab and:

    1. If they are already registered, mark them as attending
    2. If they are new, add them as a new player
  2. Go back to the Dashboard and select RESET LINEUPS then FILL IN MISSING POSITIONS – Selectr will reshuffle the lineups for the remaining games to ensure the late player is included. This may result in more games of less duration being added.

Will the selection run over time if I add late players?

No. If needed, Selectr will add more games to accommodate the late players, but it will decrease the duration of the games to remain within the duration of the event.

How do I change a players’ details?

  1. Got to the EVENT the player is registered for
  2. Go to the players’ profile
  3. Change the details and click the appropriate UPDATE button

How do I export the player list?

  1. Go to the Dashboard and scroll down to the Registered Players list
  2. Click on the export button
  3. Selectr will download an excel spreadsheet (CSV) with the following information:
    • Player ID
    • Name
    • Email
    • DOB
    • Rating
    • Positions
    • Emergency contact details
    • Special considerations

How do I change the details of an Age Group/Division?

  1. Go to Settings
  2. Go to Manage divisions and follow the prompts

Why is there a triangle exclamation mark next to a Game?

This just means some positions have not been filled in this game. You can either:

  1. Click on FILL IN MISSING POSITIONS and Selectr will do this for you; OR
  2. You can go into the Game and find the UNASSIGNED position and select a player from the list.

HINT: when you click on an UNASSIGNED position, Selectr will give you a list of players to choose from, starting with those who play the same position.

What does the number in the circle next to a player's profile photo mean?

This is the number of games that player has been rostered on to play.

How do I duplicate an event?

  1. Go to Events
  2. Click the box to the left of the event you want to duplicate
  3. Click on the duplicate duplicate button (next to the trash can)

*HINT: all the registered players will also be moved to the duplicated event*

How do I delete an event?

  1. Go to Events
  2. Click the box to the left of the event you want to delete
  3. Click on the trash can

What happens to all my club’s data in the app after our free trial?

We will retain your data for 30 days. If you do not sign up for a subscription within this time your data will be removed.

For how long will Selectr hold my club’s data after our subscription expires?

We will retain your data for 30 days.

Can I advertise on Selectr?

No. Selectr is an ad-free application.

What if someone else has created a Selectr account for my club already?

Contact us at support@selectr.com.au if you think an account for your club has been created without your knowledge and consent.

What happens to all the registration data after I delete my club account?

All data associated with the account will be removed.

I'm leaving my club. How do I make someone else the club administrator?

  1. Log in to your account and go to Settings
  2. Simply change the details of the club administrator
  3. Click Update Account

Why aren’t my changes saving?

Make sure you click the relevant UPDATE button (there is more than one) after you make any changes to an event or profile.

How do I reset my password?

  1. Make sure your username is correct.
  2. Follow the prompts at the log-in screen to reset your password.
  3. Check your JUNK and SPAM folders for the email to reset your password

Will my subscription automatically renew?

Yes. Selectr will give you plenty of notice that your subscription will be renewed.

Is my payment secure?

Yes. Selectr uses Stripe for mobile and on-line payments. Stripe are a world-leading mobile payment provider and are certified to the highest PCI level-1 standard. Your credit card details are not saved during your transaction.

Selectors

How do I log-in?

  1. Check that your club administrator has added you as a selector and sent you an invitation
  2. The invitation and link to log-in will be sent to you email
  3. Follow the prompts to create an account and log-in

*HINT: Check your JUNK or SPAM folders for the invitation email*

How do I rate a player?

  1. Click on the star next to the players’ name
  2. Click on the rating you want to give the player

How do I make a note about a player?

  1. Click the DOTDOTDOT icon next to the player’s name
  2. Click Create a note
  3. Type your note and click SAVE NOTE

How do I see all the ratings and notes attributed to a player?

  1. Go to the profile of the player you want to review
  2. Go to Notes to see all notes made by the selectors
  3. Go to Ratings to see all ratings made by the selectors

Can players see the Notes and Ratings made by selectors?

No. Only selectors and the club administrator can see this.

How do I change or switch players during a game?

To switch players

  1. Click PAUSE on the game clock (optional)
  2. Click the DOTDOTDOT icon next to one of the player’s name
  3. Click Move position
  4. Select the position of the other player you want to switch with

To change players

  1. Click PAUSE on the game clock (optional)
  2. Click the DOTDOTDOT icon next to one of the player’s name
  3. Click Remove player (this will change the position to UNASSIGNED)
  4. Click the unassigned position and choose a player from the list provided

HINT: when you click on an UNASSIGNED position, Selectr will give you a list of players to choose from, starting with those who play the same position.

Why is there a triangle exclamation mark next to a Game?

This just means some positions have not been filled in this game. You can either:

  1. Click on FILL IN MISSING POSITIONS and Selectr will do this for you; OR
  2. You can go into the Game and find the UNASSIGNED position and select a player from the list.

HINT: when you click on an UNASSIGNED position, Selectr will give you a list of players to choose from, starting with those who play the same position.

What does the number in the circle next to a player's profile photo mean?

This is the number of games that player has been rostered on to play.

How do I add a player who comes late?

  1. Go to the player list either in the Dashboard or in the Players tab and:

    1. If they are already registered, mark them as attending
    2. If they are new, add them as a new player
  2. Go back to the Dashboard and select RESET LINEUPS then FILL IN MISSING POSITIONS – Selectr will reshuffle the lineups for the remaining games to ensure the late player is included. This may result in more games of less duration being added.

Will the selection run over time if I add late players?

No. If needed, Selectr will add more games to accommodate the late players, but it will decrease the duration of the games to remain within the duration of the event.

How do I mark players as attending and absent?

  1. Go to EVENTS and select the event you want
  2. Go to DASHBOARD
  3. Scroll down to REGISTERED PLAYERS and mark their attendance

How can I tell how many games a player is rostered on to play?

  1. Got to the Dashboard and scroll down to the list of Registered Players

  2. You will see a circle with a number next to the player's profile photo - this tells you how many games Selectr has rostered that player on for.

How do I change a players’ details?

  1. Got to the EVENT the player is registered for
  2. Go to the players’ profile
  3. Change the details and click the appropriate UPDATE button

Can I create selection events?

No. Only the club administrator can do this.

Why aren’t my changes saving?

Make sure you click the relevant UPDATE button (there is more than one) after you make any changes to an event or profile.

How do I reset my password?

  1. Make sure your username is correct.
  2. Follow the prompts at the log-in screen to reset your password.
  3. Check your JUNK and SPAM folders for the email to reset your password

Players

How do I register for my club’s selection day?

Follow the registration link provided by your club, and then follow the steps to register via Selectr.

Do I have to pay a registration fee to use Selectr?

No.

How will Selectr notify me if there is a change to the date/time/location of the selection event I registered for?

If the club administrator makes any changes to the details of the selection event, Selectr will notify you via the app and send you an email.

What if I forgot to register for a selection event?

Selectr is designed to let club administrators sign up players on the day of selection. However, all clubs have different rules about registration, so you should contact them first.

What if I want to change my preferred positions on or before selection day?

  1. Log into your Selectr account
  2. Click Settings and change your preferred positions
  3. Click UPDATE PREFFERED POSITIONS

*HINT: try to change your positions before the selection starts. If you make changes afterwards, Selectr cannot guarantee that you will be rostered on in your changed positions.*

You can also tell the club administrator that you would like to change your preferred positions and they can do it for you.

How do I change any of my details?

  1. Log in to your account
  2. Go to Settings or click on your name at the top right
  3. Change your details and click the appropriate UPDATE button

Why won’t it let me upload a photo?

Contact us at support@selectr.com.au if you are having trouble uploading a photo.

*HINT: We only accept images that are less than 3mb in size.*

Can I use one email to register more than one player?

Yes! This is so one parent can use their email to register all their children.

*HINT: Players have to use different usernames but can use the same email address.*

Why aren’t my changes saving?

Make sure you click the relevant UPDATE button (there is more than one) after you make any changes to an event or profile.

How do I reset my password?

  1. Make sure your username is correct.
  2. Follow the prompts at the log-in screen to reset your password.
  3. Check your JUNK and SPAM folders for the email to reset your password